🐾 Privacy Policy

Last Updated: March 3, 2026

1. Information We Collect

Account Information

• Email address
• Password (encrypted)
• Name
• Profile preferences

Pet Health Information (Optional)

• Pet health concerns and questions
• Species, breed, and health profile details
• Conversation history with AI
• Diagnostic results and health metrics
• Medication and treatment records

Usage Data

• Device information
• IP address
• Pages visited
• Features used
• Time spent on platform

2. How We Use Your Information

We use your information to:

• Provide the Service: Power AI responses, track pet health progress, personalize recommendations
• Improve the Service: Analyze usage patterns, fix bugs, develop new features
• Communicate: Send service updates, respond to inquiries, provide support
• Ensure Security: Detect fraud, prevent abuse, maintain platform integrity

3. How We Protect Your Data

Security Measures

• Encryption: All data encrypted in transit (TLS) and at rest (AES-256)
• Access Controls: Limited employee access, role-based permissions
• Secure Infrastructure: HIPAA-compliant hosting and practices for health data
• Regular Audits: Security audits and vulnerability testing

4. Who We Share Data With

We only share data with:

Service Providers

• Anthropic: AI conversation processing (Claude API)
• Cloud Hosting: Secure data storage (Render)
• Payment Processing: Stripe (payment information only)
• Analytics: Anonymized usage data for improvements

We do NOT:

• Sell your data to third parties
• Share your pet's health information for marketing
• Use your data for advertising outside our service

5. Veterinarian Access

If you use our vet-client linking features:

• Owner Control: You explicitly grant access — veterinarians only see what you authorize
• Limited Scope: Vet access is limited to pet health records you share
• Revocable: You can revoke vet access at any time through your account settings
• Audit Trail: All access to your records is logged for your review

6. Your Privacy Rights

You have the right to:

• Access Your Data: Request a copy of all data we have about you and your pets
• Correct Your Data: Update or correct inaccurate information
• Delete Your Data: Request deletion of your account and all associated data
• Export Your Data: Download your pet health information in portable format
• Opt-Out: Unsubscribe from marketing communications

To exercise these rights, contact: privacy@pawsoflifeai.com

7. Data Retention

• Active Accounts: Data retained while account is active
• Inactive Accounts: Data deleted after 12 months of inactivity (with warning)
• Deleted Accounts: 30-day grace period, then permanent deletion
• Legal Requirements: Some data retained longer for legal compliance

8. Cookies & Tracking

We use cookies to:

• Keep you logged in
• Remember your preferences
• Analyze usage patterns
• Improve user experience

You can control cookies through your browser settings.

9. Children's Privacy

Paws of Life AI is not intended for children under 18. We do not knowingly collect information from children under 18. If you believe a child has provided information, contact us immediately for removal.

10. International Users

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place.

GDPR (EU Users)

If you're in the European Union, you have additional rights under GDPR:

• Right to object to processing
• Right to restrict processing
• Right to lodge a complaint with a supervisory authority

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via:

• Email notification
• In-app notification
• Website banner

Continued use after changes constitutes acceptance.

12. Contact Us

Questions about this Privacy Policy?

Email: privacy@pawsoflifeai.com